Getting Started
Q: The file I just downloaded is not 300dpi, which is the standard for printed materials. Why ?
Q: Are the images free of watermarks?
Q: What method of payment do you accept?
Q: As a new customer I am trying to figure out which bundle to purchase. Can you help?
Q: I cannot distinguish between watermarked and non-watermarked images. When I click on them, they all have a watermark. Can you help?
Q: I don't have a credit card nor a Paypal or MPESA or Airtel Money account. How can I buy images?
Q: I want to buy a subscription package. How many images can I download and when does the subscription ends?
Q: I forgot my login details, how do I find them?

Site features
Q: I like the zoom feature when browsing the search results, however, I find it distracting at other times. Can I disable it if I wish to?
Q: What's a collection/lightbox?
Q: I have heard that you provide free images. How can I download them and what restrictions do they have?
Q: How can I edit my profile information?
Q: How can I change my password and/or my personal details?
Q: How can I save the images I like or consider for future purchases?
Q: I want to donate one of my images to the "Free photo" section. What do I have to do?
Q: I am having a challenge actually downloading an image. I have no idea where the JPEG is being downloaded to. It does not show up on my computer desktop. Can you please tell me exactly how to download the images from your website on to my computer?
Q: Will my personal information be displayed under the profile page?
Q: How can I see if a download was deducted twice?
Q: I registered with Africa Knows and provided a valid email address, but I am not receiving any emails from you.
Q: When does a subscription day start?
Q: How do I contact one of your contributors/photographers?
Q: I need a special image and can't find in your library? Is there a section for photo requests?

Buyer-related questions
Q: What license is granted with the images?
Q: May I use the images on business cards?
Q: Can I use the photos I buy from Africa Knows in more than a single project?
Q: May I download the same image twice?
Q: May I use the image on a postcard sent to my customers?
Q: Can I use the images in web templates resold to other buyers/clients (as an identical design)?
Q: Do I have to give credit for the image?
Q: How can I buy images?
Q: What's the maximum amount of copies allowed?
Q: Can I use your photos as a reference for my paintings and sell the painting to my customers?
Q: My file didn't download completely, was saved with a PHP extension or the file doesn't open. What should I do?
Q: I paid for a photo to download about six months ago and put it on my brochure. I'd like to use the same photo for a website I'm developing. How would that work?
Q: I want to use one of your extended licenses for using an image. I read that these are additional to the Royalty Free license, do I have to download both licenses (e.g. royalty free AND the extended license)?
Q: How can the prices be so low? Is this for real?
Q: My file did download completely but it doesn't open. What should I do?
Q: I have lost the files I previously downloaded from Africa Knows, how can I download them again?
Q: How can I download images?
Q: I am looking for 100 MB photos. Do you have such high resolution files?
Q: The file saved as an .exe application. What should I do?
Q: Does the license I purchased expire?
Q: What is the difference between a lightbox and a collection?
Q: Can I use the free evaluation file?
Q: I am a buyer and need a copy of the model release associated with an image that I have downloaded. Is it possible to get a copy? If so, is there a cost?
Q: What is the difference between subscription packages and image bundles?
Q: I want to buy an image bundle because they have higher discounts. Is there a deadline by when I must use them?
Q: I just paid for images but I can't download them. What went wrong?
Q: My credit card details are correct, but I receive a payment error. Where is the problem?
Q: How do I check if extra image downloads were deducted, so I can ask for a refund?
Q: I want to buy the rights for an image that does not have Royalty-Free license enabled. What do I do?

Contributor-related questions
Q: What kind of images should I upload?
Q: How do I receive my payment?
Q: What requirements do you have?
Q: I'm a contributor. My images were refused by you, but they sell well on other sites. Why did you refuse them?
Q: I am an illustrator; do you accept illustrations?
Q: I uploaded my first images. When should I expect them to start to sell?
Q: I submitted a few images, but they no longer appear in the pending list nor among my online files. I presume they were refused, is this true?
Q: I am a contributor and I want to join AfricaKnows.com. What should I do?
Q: How do I fill in the model release document?
Q: Do I have to use Africa Knows's Model Release document?
Q: My file was refused, what should I do?
Q: If I stop uploading, will the sales stop?
Q: How do I edit/delete a pending submission?
Q: I requested for payment. How long does it take?
Q: Okay, I uploaded a bunch of images, they got processed and are now in my Unfinished Files. But they have no thumbnails! Why?
Q: Can I buy an image with my earnings?
Q: I receive an error message that my image is not 3MP in size when I try to upload a picture. What can I do?
Q: I want to be able to sell the license for my image. What are the prices?
Q: How long do I wait for my files to be reviewed?
Q: My image was approved but I cannot see it in my portfolio . Why?
Q: How do I delete a model release?

 
Getting Started
Q: The file I just downloaded is not 300dpi, which is the standard for printed materials. Why ?
A: The images you downloaded are output by different cameras, scanners or other equipment. The default resolution on some of them could be lower than 300 dpi. This doesn't mean that the file is not usable. Before you download a file, first make sure you check the "Print size" displayed under the "Download" button in both English and metric systems and for both web and print use. Use any graphical software to adjust its resolution (if you are using Adobe Photoshop, make sure you uncheck the "resample image" option before changing the resolution of the file to 300dpi).
 
Q: Are the images free of watermarks?
A: All high-resolution images you download have no watermarks. The only images watermarked are the thumbnails visible on the site. You can download a file by using the Add to Cart button located on the Image details page, right below the image. Read the information from the 'Download confirmation' page carefully as it contains useful information regarding how to successfully retrieve the file in various ways.
 
Q: What method of payment do you accept?
A: We partnered with PayPal.com and PesaPal.com to provide you several options for buying the images. You can pay using your PayPal account or credit cards on the same platform. If you are in Kenya, PesaPal allows you to make payments from your mobile money accounts such as MPESA and Airtel Money. We accept all major credit cards (Visa, MasterCard and American Express).
 
Q: As a new customer I am trying to figure out which bundle to purchase. Can you help?
A: The bundles are tailored for your design needs. If you use many images on the long term, then a higher package is suggested, in order to take advantage of the higher discounts. If you need less images choose a less expensive package. If you need more images than what is available on the site, contact us and we will tailor a bundle for your needs.
 
Q: I cannot distinguish between watermarked and non-watermarked images. When I click on them, they all have a watermark. Can you help?
A: Our site provides various sizes of small thumbnails and a larger version (comp) that includes a transparent watermark (our logo as a semitransparent layer centered on the image). Note that this is needed for security reasons and the high-resolution version you will download (using the download button) is free of any watermarks.
 
Q: I don't have a credit card nor a Paypal or MPESA or Airtel Money account. How can I buy images?
A: We strongly encourage you to contact your local bank and request an international credit card. We have customers from all over the world and we accept cards issued by any bank, as long as they are internationally valid. If all these fail, you can contact us at +254 717 514 477 or send us an email for details on how to make a payment using a wire transfer, money order or cashiers check. Note that your account will be credited with bundles only after the bank clears your funds, therefore delays can appear.
 
Q: I want to buy a subscription package. How many images can I download and when does the subscription ends?
A: We have two subscription packages. 15 images downloaded over 30 days and 30 images downloaded over 30 days. Our subscriptions renew after 30 days. You can cancel the automatic renewal at any time. If you want more images than this, please contact us and we can assist you with your purchase.
 
Q: I forgot my login details, how do I find them?
A: In order to retrieve your login details please access this page. Use the email address you provided upon registration.
 

Site features
Q: I like the zoom feature when browsing the search results, however, I find it distracting at other times. Can I disable it if I wish to?
A: Currently, we do not have the option to turn off the zoom feature.
 
Q: What's a collection/lightbox?
A: A collection is a set of images on a specific theme created with the purpose of easier access to those images in the future. Instead of searching for them each time or keeping a list of URLs, you can create a collection/lightbox for future use. The feature requests the owner (the person who creates it) to assign relevant title, keywords and description. They should be relevant as other designers could use the collection in the future. Africaknows.com is a community so share this experience even if you are creating the collection/lightbox for your own use.
 
Q: I have heard that you provide free images. How can I download them and what restrictions do they have?
A: From time to time we offer promotional free images. If you received a free evaluation download credit you should be aware that it cannot be used in projects, unless a commercial image bundle has been acquired. The free download allows you to evaluate any image on the site. Images downloaded from the free section can be used under the Limited Royalty-Free license. They can be found in the "Free photos" page.
 
Q: How can I edit my profile information?
A: You should access the Management Area and update your information in the Member Profile section.
 
Q: How can I change my password and/or my personal details?
A: Your profile information, including password and email can be replaced from the Member area. Access the About tab, replace the information and click Submit.
 
Q: How can I save the images I like or consider for future purchases?
A: The feature you are looking for is the lightbox. You can create one using the Lightbox link from the upper toolbar. After the lightbox is created, on the image details page a new dropdown will appear which will allow you to add the image to one of the lightboxes created. Furthermore, you can email that lightbox to a friend or share it with other users (they need to be registered in order to edit the content of the lightbox). A similar feature is the "Collections" area. You can create a collection that will be available to all users on the site, giving you easy access in the future to the files you like and also helping other users to see images selected by specific criteria.
 
Q: I want to donate one of my images to the "Free photo" section. What do I have to do?
A: You can donate images at submission time (regular uploads). Please note that the free photos can be used commercially by designers and that we reserve the right to select the images donated.
 
Q: I am having a challenge actually downloading an image. I have no idea where the JPEG is being downloaded to. It does not show up on my computer desktop. Can you please tell me exactly how to download the images from your website on to my computer?
A: The location of the saved file may depend on your OS version and browser type. Internet Explorer on some WIN operating systems may save the file in the Temporary Internet Files folder, while some Mac browsers will save it on the desktop. You can do a search after the latest JPG files located on your computer that include "africaknows" in their filename. As this happens only on the some systems, the best choice would be to try to download the file again and read carefuly all instructions listed on the Download Confirmation page in order to be able to specify the desired location.
 
Q: Will my personal information be displayed under the profile page?
A: We do not disclose your contact details. We only show your city, country, website and company information.
 
Q: How can I see if a download was deducted twice?
A: When you first download an image, the system automatically allocates you 24 hours when you can download the file again without being charged. After this time expires any download is counted again. You should check the "Downloads" section and if an image is listed twice, email us for a refund (include the file ID).
 
Q: I registered with Africa Knows and provided a valid email address, but I am not receiving any emails from you.
A: If you are using a spam filter or a free email provider such as Gmail or Hotmail, ensure that the filters are not accidentally marking our emails as spam. This is possible especially for the automated notifications we send to our contributors. If you cannot identify the filters, call your email/ISP provider or replace the email address used in your profile with another one.
 
Q: When does a subscription day start?
A: The subscription day starts at the time when you bought the subscription. The day resets after 24 hours from this time.
 
Q: How do I contact one of your contributors/photographers?
A: In order to contact a photographer, you can either leave a review on one of his/her images or click on the "Sitemail to User" button to send a private email. Please note that it is unsafe and against our policies to forward your private contact address for off-site transactions.
 
Q: I need a special image and can't find in your library? Is there a section for photo requests?
A: Please Contact Us and we will assist you with special photo requests.
 

Buyer-related questions
Q: What license is granted with the images?
A: The regular downloads are accompanied by our Royalty-Free License or our Editorial License. For types of usage that are not included in these licenses you have to contact us. More details on the Terms and Conditions page.
 
Q: May I use the images on business cards?
A: If the design of the business card is unique, meaning you don't sell the same design to different companies, you can use the images as long as the total number of cards (for all employees) doesn't exceed 500,000 copies. Note that the images cannot be used as part of a logo with any type of license that we provide, except for the Sell the Rights License which includes this usage.
 
Q: Can I use the photos I buy from Africa Knows in more than a single project?
A: If each project is different as a concept (not a template based presentation) then you can use the photos for more than one client, you don't have to buy them twice. If the concept is the same you cannot use the images because this will be seen as redistribution. The total number of copies shouldn't exceed 500,000 copies. Note that if more than a single person within your company will be using the image, then you will need to license it using the Unlimited seats (U-EL) extended license. Please contact us regarding this license.
 
Q: May I download the same image twice?
A: In case of a download failure, you can download the same image as many times as you need if you try again within 24 hours from the first attempt. No other image downloads will be deducted IF you download the same version and license. To re-download, see link in your download archive in Management Area/Downloads or the left sidebar of your screen. After this time interval expires, a new image purchase will be needed to download the file. If 24 hours have expired and you are unable to open or can't find the file downloaded, please contact support and you will receive the image via email.
 
Q: May I use the image on a postcard sent to my customers?
A: The images downloaded using the regular Royalty Free license can be included on postcards sent to a company's clients and/or partners ONLY if the postcard is advertising the company's services and products, thus is an advertisement. You cannot sell these postcards and the maximum amount should be less than 500,000 copies. Our images can be used in postcards that are to be resold ONLY if you acquire the Extended License for print. Please contact us concerning this license.
 
Q: Can I use the images in web templates resold to other buyers/clients (as an identical design)?
A: Such usage is allowed only for images downloaded using the Web Extended license. Images downloaded using the regular Royalty Free license CANNOT be used within web templates supposed to be resold to more than one customer or by any means which can be seen as a way of reselling or redistributing the images. Images downloaded using the regular Royalty Free license can be used in templates designed for a SINGLE client, templates that are part of the same site's layout (e.g. as the layout for a subpage is common to many pages from the same site, a common term among web designers names it a template, but this doesn't mean that the template is to be sold to more than one customer). If you have any doubts about a usage please contact support.
 
Q: Do I have to give credit for the image?
A: Should you use the image for editorial purposes, giving a credit line is compulsory. This is not imperative in commercial usage but strongly recommended and highly valued. The credit line is to be found in your download history or underneath the thumbnail on the image detail page. A linkable credit line can be also used within the referral program bringing you revenue. We rely on our members help for constant growth and development.
 
Q: How can I buy images?
A: You can buy images by adding them to the shopping cart and checking out. You can add an image to the cart directly from the individual image page. You can also purchase a bundle of images or subscribe for set number of images over a 30 day period. You can do this by accessing the "Subscription" page.
 
Q: What's the maximum amount of copies allowed?
A: The total number of copies in which you include the image should not exceed 500,000 copies for the Royalty Free license. This doesn't apply for electronic use. If you exceed this number, you will have to acquire the I-EL (increase maximum copies) extended license which allows you to print up to 2,500,000 copies. If you exceed this amount too, you will have to acquire a new I-EL license for more 2,500,000 copies. These amounts and the I-EL license apply only to the regular Royalty Free license. For usage types as the ones from the W-EL license or P-EL license you will have to acquire that specific license once again in order to double the allowed number of copies.
 
Q: Can I use your photos as a reference for my paintings and sell the painting to my customers?
A: This is seen as selling derivative work and is not accepted by our Royalty Free license. With this license you cannot use an image by any means which can be seen as a way of reselling or redistributing the images. However, we provide several extended licenses. The P-EL license (extended license for print) gives you the right to use an image as a reference for an artwork that is to be resold. If you have any doubts about a usage please contact support.
 
Q: My file didn't download completely, was saved with a PHP extension or the file doesn't open. What should I do?
A: Some browsers or systems can have incompatibilities with our scripts. If you experience a problem, make sure you read all information and instructions displayed on the 'Download confirmation' page (the one where the download process starts) and try again. Don't forget that if you act within a few hours from the first attempt, you can download the same file several times without being charged. Always ensure the file downloaded completely and correctly. If any issues appear you can download it again right away.
 
Q: I paid for a photo to download about six months ago and put it on my brochure. I'd like to use the same photo for a website I'm developing. How would that work?
A: If the new usage is included under the same license (like in this case) and meets all requirements (such as maximum amount of printed copies for a brochure-old usage + a book cover-new usage) then you don't need to pay once again for the image. If the new usage is not included in the previous license (such a royalty-free-old usage VS. selling postcards-new usage) you will have to acquire a new license, one that is appropriate for your new usage.
 
Q: I want to use one of your extended licenses for using an image. I read that these are additional to the Royalty Free license, do I have to download both licenses (e.g. royalty free AND the extended license)?
A: It is true that the terms of use are additional to the regular ones included in our Royalty Free license. However, you need to download the image only once, using the extended license that fits your usage and the appropriate download button. There is no need for a separate download as Royalty Free, although some users do a first RF download, for comping reasons.
 
Q: How can the prices be so low? Is this for real?
A: Thanks to the continual evolution and diversification of digital technologies, we are able to provide images of a very high quality at a completely convenient price. All the images are carefully analyzed and selected by our agency, in order to make sure that only the best are included and that the range of subjects is extensive. Note that several restrictions apply and that depending on your usage you should acquire the appropriate license for downloading the images.
 
Q: My file did download completely but it doesn't open. What should I do?
A: If the file downloaded completely but your software program doesn't open it, try again using another program and resave it. If you still experience problems contact support.
 
Q: I have lost the files I previously downloaded from Africa Knows, how can I download them again?
A: You have 24 hours for retrieving the same file again (in order to fix any problems that could appear during the download process: file downloaded incorrectly, connection was lost, etc). Because of bandwidth usage, after this time interval expires you can download the same file again only if purchase it again. If you have lost a file that was previously downloaded please send an email to support with full details and we will resend you the file via email.
 
Q: How can I download images?
A: To download an image, click the small thumbnail on the search results page (if you're using search). You will be directed to the image details page (i.e. example, which contains a table with information about the file sizes, print size, licenses and prices available. To download images, add them to the cart and proceed to pay for them or a purchase a subscription plan. This can be done from the "Subscriptions" page.
 
Q: I am looking for 100 MB photos. Do you have such high resolution files?
A: We mostly use a size in Megapixels (MP) for reference, the standard use in printing and not Megabytes (MB), which is not fully irrelevant because it can vary a lot from one photo to another, even if they have the same size in pixels. Sizes can be always checked on each image details page underneath the thumbnails or in the price table on the right. We mention mainly size in Megapixels (MP) but the vast majority of our files also have the Megabytes (MB) size specified.
 
Q: The file saved as an .exe application. What should I do?
A: If your browser saved the image with an .exe extension, simply remove the ".exe" part from the end of the filename and make sure the files ends with a ".jpg" extension. In order to change the extension of the file under Windows, right click the file and choose "Rename" from the menu. In order to change the extension of the file under Macintosh systems click, hold and press CTRL on your keyboard.
 
Q: Does the license I purchased expire?
A: Our licenses are lifetime granted. You pay for the image only once and then you can use it as many times as you like, with restrictions regarding allowed number of copies, single-seat user, etc. For all requirements please see Terms and Conditions. In other words, there are no license fees except the initial fee and no other royalties to be paid except those included in the initial cost.
 
Q: What is the difference between a lightbox and a collection?
A: Both the lightboxes and the collections are used to save images. The collection is public – when it has images from at least 5 contributors online – and therefore can be viewed by anyone. If it has less than 5 contributors participating, it can be seen only if you use a direct link to it (not within the collections section). The collection has a common topic for the images selected and it needs to be given a title. The person who chooses to manage a collection needs to select images on the same concept/topic/theme, give the collection appropriate title, description and keywords. Once the collection has images from more than 5 contributors, it becomes available in the collections section and can be used as reference by anyone who finds it or performs topic related searches. The lightbox on the other hand is not public. It is a personal and private collection of images where you save images you are interested to download them later. As compared to the collections, the lightboxes do not have to contain images on the same topic/theme/concept and their inclusion in the lightbox is randomly selected in searches by buyers interested to quickly and efficiently save images for later download. Sharing the lightbox with other users is optional for the owner. Designers usually share it or email the lightbox to their clients or fellow designers. A lightbox is not made public on the site regardless of the number of contributors from whom images were saved.
 
Q: Can I use the free evaluation file?
A: If you received free image(s) after your registration, the file(s) can be used with the Royalty Free license ONLY if you have acquired at least one purchased image. If the image was downloaded but no images were bought, then you cannot use the image in any type of project (commercial, personal or not for profit). You may use the image if you're a photographer and convert a part or all your earnings to buy another image.
 
Q: I am a buyer and need a copy of the model release associated with an image that I have downloaded. Is it possible to get a copy? If so, is there a cost?
A: Africa Knows has copies of model releases for all images that feature identifiable persons. Generally the model signs the release in the presence of a witness. Even with our standard release, you need to request permission to use a model in an image that is associated with sensitive issues. Our terms expressively forbid the use of a model's image for adult uses. Under certain circumstances you can request a copy of the model release and we will provide a version with the model's name, address, signature and location removed to protect the privacy of the model. There is no charge.
 
Q: What is the difference between subscription packages and image bundles?
A: Image bundles allow you to download a set number of images at a discount. You don't have a time limitation for the downloads with image bundles. You can purchase Royalty Free and Extended license images with bundles. Subscriptions on the other hand, are based on a certain number of downloads allowed on a 30 day period. Please note that subscription packages allow you to purchase images only under the standard Royalty Free license. Subscriptions are usually required by companies demanding high volume of images, while bundles provide more flexibility and cover extra usage.
 
Q: I want to buy an image bundle because they have higher discounts. Is there a deadline by when I must use them?
A: The unused downloads are kept in your account. If you don't need many images today but want the benefit of a large discount you can still acquire bundles and leave the unused ones for future use.
 
Q: I just paid for images but I can't download them. What went wrong?
A: The companies we use for processing the credit cards may encounter technical problems. The entire transaction is performed on their side and due to a technical glitch their system may not redirect you to our site. For example if you are using Paypal, ensure you click the "Return to merchant" button, located on their confirmation page. Make sure you follow their instructions and if you still encounter a problem simply send us the confirmation email in order to credit your account.
 
Q: My credit card details are correct, but I receive a payment error. Where is the problem?
A: If you are paying using your credit card, ensure you have included the card code located on the back of your card. For Visa, MasterCard, and Discover cards, the card code is the last 3 digit number located on the back of your card on or above your signature line. For an American Express card, it is the last 4 digits at the very end of your card number.
 
Q: How do I check if extra image downloads were deducted, so I can ask for a refund?
A: In order to check if several downloads were deducted for the same file (by accident, mistake or because you have exceeded the 24 hours time interval), please check the "Downloads" section. If a duplicate appears on that list, email us and we will refund the missing image downloads.
 
Q: I want to buy the rights for an image that does not have Royalty-Free license enabled. What do I do?
A: You need to contact support, who will contact the contributor. He/she will enable the license if that will be possible and set his/her desired price. The selling price for the rights is decided by the photographers. Our agency has a recommended price list to be used as guideline but the final decision on the price remains to the photographers entirely.
 

Contributor-related questions
Q: What kind of images should I upload?
A: We are looking for well defined commercial concepts, marketable good compositions with creative insight, high technical level in terms of color, definition, lighting. We place a great emphasis on the telling of African stories. We encourage digital processing and creativity, as long as it gives the image more appeal, but keeping in mind the generic essence of stock imagery. This is true for the main theme of the image, too. The subject should be as generic as possible, while composition clear, without elements that can distract the viewer from the main theme. We value intellectual creative process which makes the difference between concept and point-and-shoot. One good way to get a better image of what's hot in stock, is to browse through our best selling images. This way you'll get a visual, thus more effective help in understanding and achieving success as a stock photographer on Africa Knows.
 
Q: How do I receive my payment?
A: Photographers can request a payment as soon as their earnings balance is higher than $100, by applying from the Management area. Payments are sent as bank checks (that you can cash at a local bank) and by PayPal. The earnings value in your account will not show the requested amount, while it is pending approval.
 
Q: What requirements do you have?
A: All files must be uploaded in JPG format, RGB, free of noise or any other artifacts, with a minimum size of 3 MP and a maximum of 70 MP. Further instructions are given on the Upload file page.
 
Q: I'm a contributor. My images were refused by you, but they sell well on other sites. Why did you refuse them?
A: We would like to accept as many images as possible, but we reserve the right to refuse images that don't fit our content or marketing strategy. Each stock agency has its own audience and strategy. We encourage photographers to inquire about a refusal by replying to the notification email, but note that we will not take this type of statement into account.
 
Q: I am an illustrator; do you accept illustrations?
A: We love illustrations! Vector files should be saved in raster format, JPG at a high resolution, saved at highest quality and submitted in this format. As soon as they are accepted or right from the first submission you can also upload an additional format (ai, cdr or eps extensions accepted) which will sell at a higher price.
 
Q: I uploaded my first images. When should I expect them to start to sell?
A: Depending on the subject's potential, quality of the photos and saturation of the database for that specific subject, you can expect sales after just a few days. Due to the fact that the buyers may find your image now but download it later, on the average the first sale occurs after one month. It happens much earlier if your portfolio is bigger and you upload more images, constantly.
 
Q: I submitted a few images, but they no longer appear in the pending list nor among my online files. I presume they were refused, is this true?
A: Probably they were refused and the emails didn't reach you. Ensure that your email provider or another spam filter is not blocking our emails. You can check the refusal reasons for the files you just missed, in the Refused files section, under your Management area. Note that the files are kept only for 7 days since their submissions.
 
Q: I am a contributor and I want to join AfricaKnows.com. What should I do?
A: We're always looking for more photographers and we are aware that they are our community's most important asset. We are keen to provide you with the best experience you ever had with a photo agency. First of all you should read carefully our site's Terms and Conditions. If you agree with them you can register as a member. More details about selling your images with us are available on the Sell Your Images page. Don't forget to check our FAQ section.
 
Q: How do I fill in the model release document?
A: Print the document, fill the information as described below, then scan it or take a photograph of it. The model release must be filled in by you, as the photographer, your model and a witness who has to be a third person of legal age (you can't be your own witness). The following fields are mandatory for the model release for adults: - photographer's name, signature - model's name, signature, complete postal address (including country), phone number - witness' name, signature The following fields are mandatory for the model release for people under 18: - photographer's name, signature - model's name - tutor's (parent) name, signature, complete postal address (include country), phone number - witness' name, signature The model release must be filled in with roman letters and the writing must be readable. Signatures can not be digital nor applied on the computer.
 
Q: Do I have to use Africa Knows's Model Release document?
A: No, you can ask the model to sign your own Model Release, IF it contains all required information as our own MR document and all needed legal paragraphs. The MR document can carry your company's logo, but we don't accept documents signed specifically for other agencies or that carry their logo.
 
Q: My file was refused, what should I do?
A: For any specific question, especially regarding refusals, please do contact support. The email will be answered shortly by one of the administrators and you will be able to adjust your future submissions or even to resubmit the file. Note that we would love to accept all images but the site has a specific audience and we want to maximize your portfolio's sales potential. Our criteria for selection are based on this potential. A refusal should not be seen as a judgment of your skills but rather as a suggestion of what we need in the stock database and what we don't.
 
Q: If I stop uploading, will the sales stop?
A: No, this is not true. One of the main advantages of stock photography is that your royalties will keep on coming over a long time interval. It is nevertheless true that if you keep uploading, the sales increase much faster. Their amount can double or triple over the next month, if you upload constantly. After uploading a large batch of images a significant number of sales may appear after one month or sooner. Once you stop uploading, the sales do not grow as fast as before, still they will not collapse. These are conclusions based on statistics, your mileage may vary. Uploading good photos constantly and constantly improving quality as well as aggressive selectivity of your own portfolio are the most important "secrets" of success in stock photography.
 
Q: How do I edit/delete a pending submission?
A: The files waiting to be reviewed are listed under the "Pending files" section within your management area. You can edit or delete your pending images, as long as they are not being reviewed by admin. Once they are allocated to admin for review, the edit buttons will not be available.
 
Q: I requested for payment. How long does it take?
A: If you select a payment via bank check, it usually takes two weeks for the check to reach you. If you choose Paypal or MoneyBookers, it may take a few days up to one week. No payments are sent during weekends.
 
Q: Okay, I uploaded a bunch of images, they got processed and are now in my Unfinished Files. But they have no thumbnails! Why?
A: This probably happened if the files were saved as CMYK instead of RGB. Please save your files as RGB and re-upload.
 
Q: Can I buy an image with my earnings?
A: Yes, you can.
 
Q: I receive an error message that my image is not 3MP in size when I try to upload a picture. What can I do?
A: In order for you not to get the error message again, you need to check that your images are at least 3MP. Make sure that you do not confuse MP (which stands for photo dimension) with MB (which stands for file size on your disk). In order to get the MP you have to multiply the length and the width (measured in pixels) of your image and divide the result by 1,000,000. For instance, if an image is 3,000 pixels length and 2,000 pixels width then the image will have 6,000,000 pixels (6MP).
 
Q: I want to be able to sell the license for my image. What are the prices?
A: The selling price for the license is decided by the contributor. Our agency has a recommended price list to be used as guideline but the final decision on the price remains to the photographers entirely. Contributors are recommended not to set very high prices as buyers may select more affordable files. Setting a very low price is also not advisable as this is a one-time sale. The file cannot be licensed/sold/displayed again and it must be disabled from all other websites, agencies etc. Penalties for infringements on the sell of rights contract are extremely severe.
 
Q: How long do I wait for my files to be reviewed?
A: After you submit your files, they reach a pending line from where they will be reviewed in a chronological order. A few days are usually required. Feel free to submit more images while the first submissions wait their review.
 
Q: My image was approved but I cannot see it in my portfolio . Why?
A: After you receive the approval message, you need to wait at least 24 hours for the accepted image to be online and visible in all areas of the site. The image may appear online but not in your portfolio. If the image still does not appear after 48 hours, you need to contact support.
 
Q: How do I delete a model release?
A: You can delete model releases from your library yourself if you don't have any images associated with it. If you have images associated with a model release that you wish to delete first upload the new model release under a different name. Then contact support specifying that you need to replace the model release for the images with this model and delete the old one. Include names of the old and new documents in your email.